EdgeTier

The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, respond quicker to customers and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Key functionality: - Proactive AI alerting with real time detection of unforeseen customer issues - Automatic tagging of customer messages and surveys - Sentiment analysis of all your customer and agent interactions - Agent performance reports and analysis - Real-time reporting and KPI analysis - AI assisted chat and email handling