Emergency Reporting

Emergency Reporting, often known simply as ER, is a cloud-based records management system for fire departments and emergency medical services, with an EMS package that enables agencies to track, manage and analyse activity at their stations. Public safety agencies must complete incident reports, meet state and national reporting standards, maintain training and certification records, manage apparatus and equipment, and demonstrate performance to local government and the communities they serve. Using separate systems or paper records makes this burdensome and limits the value of the data collected. Emergency Reporting addresses these challenges by providing an integrated platform for incident reporting, patient care records, personnel management and analytics. Its approach aims to reduce administrative workload for crews and officers while producing accurate, standards-compliant data that informs operational decisions, budget requests and community risk reduction efforts. Its focus is on turning mandatory reporting into useful operational intelligence.

The EMS package includes electronic patient care reporting that supports NEMSIS data standards and state submissions, while fire modules handle NFIRS and NERIS reporting. Additional capabilities include training and certification tracking, scheduling and staffing, occupancy and inspection management, asset and inventory management, apparatus maintenance, and daily logs. Dashboards and analytics give chiefs and administrators insight into response times, call volumes, training compliance and resource usage, supporting data-driven decisions. Integrations with computer-aided dispatch systems can pre-populate incident details and reduce double entry, and mobile access enables crews to complete reports and checks away from a desktop computer. The software is delivered as SaaS with vendor-hosted security and backups, removing the need for local servers. It is used by career, combination and volunteer fire departments, EMS agencies and public safety organisations of varied sizes, particularly in North America. A free version is available, a free trial is offered, and paid pricing starts from around USD 850.