Genesys Cloud CX

Genesys Cloud CX belongs to the Auto Dialer, Artificial Intelligence, Call Center, Call Center Workforce Management, Call Recording, Collaboration, Contact Center, Contact Center Quality Assurance, Conversational AI Platform, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Help Desk, IVR, Janitorial, Live Chat, Predictive Dialer, VoIP category.

Genesys Cloud CX offers features such as Automatic Call Distribution, Call Center Management, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Predictive Dialer, Reporting/Analytics, API, Chatbot, Data Import/Export, Multi-Language, Predictive Analytics, Process/Workflow Automation, Speech Recognition, Third-Party Integrations, Call Logging, Call Transfer, Contact Management, Queue Management, Agent Interface, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Call Transcription, Recording, Reporting & Statistics, Voice Mail, Access Controls/Permissions, Calendar Management, Collaboration Tools, Document Management, Mobile Access, Screen Sharing, Secure Data Storage, Task Management, Video Conferencing, Auto-Dialer, Automated Routing, IVR, Quality Management, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Code-free Development, Intent Recognition, Live Chat, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, On-Demand Communications, Personalization, Video Support, Activity Dashboard, Communication Management, Engagement Tracking, Customizable Fields, Customizable Forms, Customizable Templates, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Complaint Monitoring, Alerts/Escalation, CRM, Dashboard, Inbox Management, Knowledge Base Management, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Commenting/Notes, Content Management, Full Text Search, Text Editing, File Sharing, Real-time Consumer-facing Chat, Support Ticket Management, Transcripts/Chat History, Lead Management.

No, Genesys Cloud CX does not offer a free trial.