mySQM Customer Service QA
mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.
What is mySQM Customer Service QA?
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software
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FAQ
The official website of mySQM Customer Service QA is https://www.sqmgroup.com/
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software
mySQM Customer Service QA belongs to the Call Center, Contact Center, Contact Center Quality Assurance, Customer Experience, Customer Satisfaction category.
mySQM Customer Service QA offers features such as Call Recording, Reporting/Analytics, IVR, Customer Experience Management, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Customizable Templates, Survey/Poll Management, Complaint Monitoring, Data Import/Export, Engagement Tracking.
No, mySQM Customer Service QA does not offer a free trial.
Pricing
Starting at:
$30/per month
Free Trial Available
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