mySQM Customer Service QA – Features, Pricing & Reviews 2026 | Krowdbase
mySQM Customer Service QA logo

mySQM Customer Service QA

mySQM customer service QA software provides agents with real-time feedback, QA, coaching, and recognition to deliver great CX.

What is mySQM Customer Service QA?

Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software

Screenshots

screenshot of mySQM Customer Service QA
screenshot of mySQM Customer Service QAscreenshot of mySQM Customer Service QAscreenshot of mySQM Customer Service QAscreenshot of mySQM Customer Service QA

Video

Features

Call Recording
Reporting/Analytics
IVR
Customer Experience Management
Feedback Management
Multi-Channel Communication
Sentiment Analysis
Customizable Templates
Survey/Poll Management
Complaint Monitoring
Data Import/Export
Engagement Tracking

FAQ

The official website of mySQM Customer Service QA is https://www.sqmgroup.com/

Need help choosing this software?

Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.

Make Enquiry

Pricing

Starting at:

$30/per month

Free Trial Available

Reviews(0)

Write a review

Sign up for our newsletter

Do you want to get notified when new software or services are added to Krowdbase? Sign up for our newsletter and stay ahead with the latest tools, providers, features, and updates.

By subscribing, you agree with Krowdbase. Terms & Conditions and Privacy Policy.