NPAWorks

NPAWorks is a practice management platform for applied behaviour analysis providers, covering billing, scheduling, reporting and the wider administrative operation of an ABA agency. ABA presents scheduling and billing problems of a severity found in few other healthcare settings, which is why generic practice management software fails here. A single client may receive twenty to forty hours of therapy per week, delivered by several behaviour technicians under a supervising analyst, in homes, clinics and schools, with each session authorised in advance by an insurer for a specific number of hours against a specific billing code, and with staff who must hold current credentials for the codes they deliver. Getting any element of that wrong means the work is performed and not reimbursed.

Scheduling therefore sits at the centre of the product, matching technicians to clients across locations while accounting for authorised hours remaining, staff credentials and code eligibility, travel time between appointments, client availability and staff working patterns. The system tracks authorisations in real time and warns when a client's approved hours are approaching exhaustion, which prevents the common and expensive situation of delivering unauthorised therapy. Session data collection records attendance, duration, location and the participating staff, with electronic signature capture for verification where payers require it. Billing converts delivered sessions into claims with the correct codes, modifiers and units, submits electronically, and manages denials, resubmissions and payment posting, with the authorisation and credential checks applied upstream substantially reducing rejection rates. Staff management covers credentialing with expiry tracking, supervision ratio requirements, payroll hours and productivity. Reporting spans clinical hours delivered, authorisation utilisation, staff productivity, payer performance and revenue, plus the documentation needed for payer audits. NPAWorks serves ABA agencies from small practices to multi-state providers. Pricing starts from around USD 100 with a free trial and no free version. Pricing scales with client and staff numbers across an agency's active caseload.