Pega Customer Service – Features, Pricing & Reviews 2026 | Krowdbase
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Pega Customer Service

CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement.

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What is Pega Customer Service?

Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience.

Categories

Chatbot SoftwareConversational AI Platform SoftwareCustomer Experience SoftwareCustomer Service Software

Features

Live Chat
Reporting/Analytics
Surveys & Feedback
Alerts/Escalation
CRM
Dashboard
Activity Dashboard
Collaboration Tools
Customer Engagement
Usage Tracking/Analytics
Alerts/Notifications

FAQ

The official website of Pega Customer Service is http://www.pega.com/

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