Salesforce Communications Cloud – Features, Pricing & Reviews 2026 | Krowdbase
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Salesforce Communications Cloud

Deliver digital-first journeys and perfect orders that save time, money, and improve operational efficiencies.

What is Salesforce Communications Cloud?

Built on Salesforce's CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organization from marketing to retail channels to customer care and operations.

Screenshots

screenshot of Salesforce Communications Cloud
screenshot of Salesforce Communications Cloudscreenshot of Salesforce Communications Cloud

Features

Billing & Invoicing
Carrier Access Billing
Contract/License Management
Customizable Billing
Order Management
Post-Paid Service
Recurring/Subscription Billing
Service Provisioning
Discount Management
Price and Cost Calculations
Price/Margin Management
Product Configurator
Quotes/Estimates
Catalog Creation
Content Management
Inventory Management
Search/Filter
Enrollments/Onboarding
Product Catalog
Self Service Portal
Subscription Plan Management
Usage Tracking/Analytics
Billing for Data
Contract Negotiation

FAQ

The official website of Salesforce Communications Cloud is http://www.salesforce.com/

Pricing

Starting at:

$275/per month

Free Trial Available

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