Bitrix24

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task scheduling and collaboration tools, though many cite a steep learning curve. Advanced features like sales intelligence and BI dashboards help teams analyze performance, though setup can be complex.

Bitrix24 belongs to the AI Marketing Tools, Customer Communications Management, Customer Service, Customer Success, Dance Studio, Digital Workplace, Document Management, Email Marketing, Email Tracking, Employee Engagement, Enterprise Resource Planning, Exam, File Sharing, Financial CRM, Forms Automation, Gantt Chart, HOA, Healthcare CRM, Human Resources, IT Project Management, IVR, Inside Sales, Insurance, Internal Communications, Intranet, Kanban Tools, Nonprofit CRM, Nonprofit, Online CRM, PEO, Portal, Predictive Dialer, Product Management, Project Management, Quoting, SMS Marketing, Sales Coaching, Sales Enablement, Sales Force Automation, Scrum, Service Desk, Social CRM Tools, Social Media Marketing, Social Networking, Softphone, Task Management, Team Communication, Telemarketing, Telephony, Time Clock, VoIP, Yoga Studio, Account Based Marketing, Association Management, Attendance Tracking, Billing and Invoicing, Business Intelligence, Business Management, Business Phone Systems, Business Process Management, CPQ, CRM, Calendar, Call Center, Call Center Workforce Management, Call Recording, Campaign Management, Church Management, Cloud Communication Platform, Cloud PBX, Cloud Storage, Collaboration, Complaint Management, Conference, Construction CRM, Contact Center, Contact Management, Content Collaboration, Content Management, Customer Experience, Employee Communication Tools, Employee Scheduling, Event Management, Form Builder, Help Desk, IT Ticketing Systems, Idea Management, Insurance CRM, Issue Tracking, Knowledge Base, Janitorial, Landing Page, Lead Capture, Lead Generation, Lead Management, Lead Nurturing, Live Chat, Mac CRM, Marketing Automation, Marketing Planning, Meeting, Nonprofit Project Management, Predictive Lead Scoring, Productivity, Professional Services Automation, Project Planning, Project Tracking, Resource Management, Sales Tracking, Salon, Scheduling, Small Business CRM, Strategic Planning, Time Tracking, Time and Expense, Website Builder, Workflow Management, Workforce Management category.

Bitrix24 offers features such as Campaign Analytics, Generative AI, Marketing Automation, Personalization, SEO Management, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Alerts/Escalation, Call Center Management, CRM, Dashboard, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Activity Dashboard, Activity Tracking, Collaboration Tools, Customer Engagement, Onboarding, Reporting/Analytics, Task Management, Usage Tracking/Analytics, Attendance Tracking, Billing & Invoicing, Calendar Management, Client Management, Online Payments, Self Service Portal, Access Controls/Permissions, Communication Management, Content Management, Document Management, Document Storage, File Sharing, Real-Time Notifications, Data Import/Export, Document Generation, Electronic Signature, Search/Filter, Campaign Scheduling, CAN-SPAM Compliance, Contact Management, Customizable Fields, Event Triggered Actions, Mobile Optimization, Subscriber Management, Campaign Management, Click Tracking, Email Distribution, Email Management, Email Templates, Employee Recognition, Feedback Management, Performance Management, Financial Management, Integrated Business Operations, Email Marketing, Exhibit/Vendor Management, Payment Processing, Drag & Drop, Mobile Access, Real Time Synchronization, Lead Management, Pipeline Management, Customizable Forms, Customizable Templates, Forms Creation & Design, Forms Management, Process/Workflow Automation, Dependency Tracking, Milestone Tracking, Prioritization, Project Planning, Resource Management, Task Scheduling, Website Management, Work Order Management, Appointment Management, Patient Communications, Reminders, Applicant Tracking, Benefits Management, Employee Management, Time & Attendance, Time Off Management, Gantt/Timeline View, Issue Management, Status Tracking, Workflow Management, Automatic Call Distribution, Call Logging, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Voice Mail, Auto-Dialer, Lead Capture, Sales Pipeline Management, Commission Management, Policy Management, Quotes/Estimates, Activity/News Feed, Employee Database, Meeting Management, Real-Time Chat, Screen Sharing, Video Conferencing, Private Network, KPI Monitoring, Multi-board, Roadmapping, Time Tracking, Donor Management, Event Management, Membership Management, Social Media Integration, Volunteer Management, Customizable Branding, Member Database, Registration Management, Lead Qualification, API, Recruitment Management, Client Portal, SSL Security, Predictive Dialer, Idea Management, Product Roadmapping, Task Progress Tracking, Multiple Projects, Project Planning/Scheduling, Reporting/Project Tracking, Time & Expense Tracking, Pricing Management, Proposal Generation, Third-Party Integrations, Mass Texting, Message Personalization, Goal Setting/Tracking, Performance Metrics, Training Management, Content Library, Sales Activity Management, Progress Tracking, Sprint Planning, Service Level Agreement (SLA) Management, Support Ticket Management, Audience Targeting, Customer Support, Social Promotion, Tagging, Caller Profiles, Live Chat, Commenting/Notes, Task Editing, To-Do List, Audio Calls, Discussions/Forums, VoIP, Employee Scheduling, Timesheet Management, Vacation/Leave Tracking, Call Transfer, Online Booking, AI Writing Assistant, Campaign Personalization, Lead Nurturing, Automated Scheduling, Availability Management, Client Database, Recurring Appointments, Committee Management, Event Scheduling, Member Portal, Contact Database, Customizable Invoices, Ad hoc Reporting, Data Connectors, Data Visualization, Key Performance Indicators, Multiple Data Sources, Visual Analytics, Project Management, Scheduling, Automated Attendant, Virtual Call Center, Business Process Automation, Process Modeling & Designing, Discount Management, Price and Cost Calculations, Product Configurator, Calendar Sync, Calendar/Reminder System, For Call Centers, Labor Forecasting, Call Transcription, Recording, Multi-Campaign, Donation Management, For Religious Organizations, Member Directory, Audio/Video Conferencing, IVR, Backup and Recovery, Data Storage Management, Attendee Management, Project Tracking, Automated Routing, Chatbot, Shared Contacts, Data Synchronization, Version Control, Content Publishing Options, Text Editing, Negative Feedback Management, Knowledge Management, Template Management, Help Desk Management, Support Ticket Tracking, Brainstorming, Assignment Management, Catalog Management, Full Text Search, User Management, Design Management, Real Time Editing, Responsive Web Design, Data Extraction, Lead Segmentation, Drip Campaigns, Lead Notifications, Real-time Consumer-facing Chat, Transcripts/Chat History, Sales Reports, Landing Pages/Web Forms, Segmentation, Marketing Calendar, Predictive Analytics, For Nonprofits, Kanban Board, Lead Distribution, Project Time Tracking, Capacity Management, Forecasting, Resource Scheduling, Appointment Scheduling, Confirmations/Reminders, For Salons and Spas, Billable & Non-Billable Hours, Online Time Tracking, Expense Tracking, Pre-built Templates, Workflow Configuration.

Yes, Bitrix24 offers a free trial.