Scorebuddy
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
What is Scorebuddy?
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
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FAQ
The official website of Scorebuddy is http://www.scorebuddyqa.com/
Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.
Scorebuddy belongs to the Call Center, Contact Center, Contact Center Quality Assurance, Customer Experience, Customer Service, Quality Management, Review Management category.
Scorebuddy offers features such as Call Monitoring, Reporting/Analytics, Agent Interface, Computer Telephony Integration, Quality Management, Customer Experience Management, Employee Coaching Tools, Multi-Channel Communication, Sentiment Analysis, Third-Party Integrations, Surveys & Feedback, Alerts/Escalation, Call Center Management, CRM, Dashboard, Audit Management, Compliance Management, Corrective and Preventive Actions (CAPA), Training Management.
No, Scorebuddy does not offer a free trial.
Pricing
Starting at:
USD 12
Free Trial Available
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