Scorebuddy – Features, Pricing & Reviews 2026 | Krowdbase
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Scorebuddy

Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.

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What is Scorebuddy?

Scorebuddy is a Cloud based Quality Assessment platform used to measure and improve staff performance by evaluating multi-channel customer interactions in contact centers. Scorebuddy helps improve agent consistency and increase agent engagement, which in-turn improves the overall customer experience. Scorebuddy is designed to collect data quickly and accurately, store it centrally for collaboration with agents, and generate instant analysis and reporting.

Screenshots

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Categories

Call Center SoftwareContact Center SoftwareContact Center Quality Assurance SoftwareCustomer Experience Software

Features

Call Monitoring
Reporting/Analytics
Agent Interface
Computer Telephony Integration
Quality Management
Customer Experience Management
Employee Coaching Tools
Multi-Channel Communication
Sentiment Analysis
Third-Party Integrations
Surveys & Feedback
Alerts/Escalation
Call Center Management
CRM
Dashboard
Audit Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Training Management

FAQ

The official website of Scorebuddy is http://www.scorebuddyqa.com/

Pricing

Starting at:

$12

Free Trial Available

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