Best Free Customer Journey Mapping Software 2026

UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop ... Read more

Journey mapping tools help you visualize your customer's experience. Digitizing your journey maps makes it easy to share, collaborate and export them to create professional presentations. Save time and scale journey mapping in your organization.

Our online diagramming application makes it easy to create and share professional diagrams. From system design, to brainstorming, to project management, we support all of your communication and collaboration needs. Thats why millions of users choose ...load more

Miro helps small businesses and distributed teams collaborate visually, brainstorm ideas, and plan workflows. Its most used in software services, IT, and marketing, with standout strengths in real-time editing and mind mapping. Reviewers cite navigat...load more

Manage journeys like you manage products. With TheyDo, experience-led teams (CX, UX, Research, Product) can manage all journeys in one place. Featuring a collaborative journey management experience, ... Read more

The easy-to-use tool for creating powerful digital Customer Journey Maps, User Stories, Experience maps and Service Blueprints: Organize all your customer insights, data, solutions and ideas in one place. Present and share your maps for greater commi...load more

Give your team the chance to make exceptional work with Mural, the only intuitive digital whiteboard solution that facilitates the most collaborative and innovative hybrid and remote teamwork. Mural provides a platform for product strategy and planni...load more

Collaborative whiteboard designed for teams to brainstorm and ideate together, with templates for diagrams, design sprints, mood boards, meetings, and more. Come up with better solutions in real time by working with your team in a FigJam online white...load more

Software design tool with wireframing, process mapping, network diagramming, and visual modelling tools for agile software projects.

Cloud-based and on-premise platform that enables businesses to create custom designs, share prototypes among team members.

Amplitude is a leading web and mobile analytics solution with cross-platform user journey tracking, user behavior analysis and segmentation capabilities. Go beyond metrics like pageviews and clicks. See every path users take in a single view and zoom...load more

Mixpanel is a modern decision analytics platform that empowers teams to move with speed and confidence. Built for product, marketing, and data teams, Mixpanel delivers real-time insights into user behavior helping companies understand what s working,...load more

Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight heatmaps...load more

Mailchimp is a marketing platform primarily used by small businesses in marketing and IT services to manage email campaigns and customer outreach. Users value its drag-and-drop editor and real-time analytics for campaign tracking. Its AI growth assis...load more

Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more

Adobe Marketo Engage is a powerful, scalable and marketer-friendly marketing automation solution that enables brands to create a global marketing COE to orchestrate and execute cross channel campaigns across buying journeys. It helps improve buyer en...load more

Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan.

Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journ...load more

At Similarweb, were dedicated to helping businesses harness the full power of the digital world. Our solutions address a wide range of needs - from in-depth competitive analysis across marketing channels to actionable, large-scale data insights. With...load more

Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically...load more

CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello, Azur...load more

LeadSquareds Healthcare CRM is a comprehensive solution that complies with 21 CFR Part 11 and HIPAA, ensuring secure data capture, transfer, and management. It offers seamless EMR/EHR integration, efficient patient management, and robust scheduling c...load more

Support for the broadest range of channels including digital, TV, radio, podcast, OTT, and more. Built-in identity graph solves issue of cross-device journeys. Universal Pixel collects only first-party data, which can optionally be sent to a private ...load more

Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature Eliminate the guesswork: alway...load more

SurveySparrow transforms how you manage surveys and elevate your customer experience by turning feedback into actionable insights. Effortlessly capture detailed feedback from every interaction on your digital platforms and engage directly with custom...load more