ConnectWise PSA vs ManageEngine ServiceDesk Plus Comparison | Features, Pricing & Reviews | Krowdbase

ConnectWise PSA vs ManageEngine ServiceDesk Plus Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of ConnectWise PSA and ManageEngine ServiceDesk Plus to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

ConnectWise PSA Vs ManageEngine ServiceDesk Plus: Compare Features, Pricing & Overall Value

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ConnectWise PSA logo
ConnectWise PSA

ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use.

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ManageEngine ServiceDesk Plus logo
ManageEngine ServiceDesk Plus

Revitalize Service Management with ServiceDesk Plus

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General Information
Overview
ConnectWise is the leading business operating system for IT service providers & consultants, MSPs, integrators & developers. Over 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. As a result, 2 out to 3 top MSPs choose ConnectWise for greater accountability, operational efficiency & profitability. View the demo and learn how you can join them.
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ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, prioritized, and routed to specialized help desk technicians automatically. ServiceDesk Plus also enables other departments like HR, facilities, and finance to set up their help desks on the same platform.
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Pricing
Price
Not available
$16/Per Month
Free Trial
Not available
Available
Vendor Details
Vendor
Not available
ManageEngine
Founded
Not available
2002
Company Size
Not available
1000+
Locations
Not available
India
Social Media
Not available
XFacebookLinkedIn
Market & Platform Support
Industries
Not available
Information Technology & ServicesEnterprise
Customer Segments
Not available
Small BusinessMid Size BusinessEnterprise
Languages
Not available
EnglishArabicBulgarianCroatianDanishEstonianFinnishHindiIndonesianJapaneseKoreanTurkish
Devices
Not available
AndroidLinuxMacWeb-basedWindowsiPhone/iPad
Features
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Access Controls/Permissions
Billing & Invoicing
Client Management
Project Management
Reporting & Statistics
Scheduling
Task Management
Workflow Management
Asset Lifecycle Management
Check-in/Check-out
Inventory Tracking
Problem Management
Help Desk Management
Support Ticket Tracking
Service Catalog
Issue Auditing
Recurring Issues
Screenshots
1 / 5
1 / 3
Videos
No video available
Alternatives
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Frequently Asked Questions ConnectWise PSA vs ManageEngine ServiceDesk Plus

ConnectWise PSA and ManageEngine ServiceDesk Plus differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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