WellnessLiving vs Phorest Comparison: Everything You Need to Know Before Choosing

WellnessLiving is an all-in-one business management platform for the fitness and wellness sector, covering online booking, point of sale, appointment reminders, lead generation, client retention and staff management in a single system. Its target market is studios, gyms, salons and wellness businesses that have typically accumulated four or five separate subscriptions — a booking tool, a payment processor, an email marketing platform, a review tool and a staff scheduler — and are paying for integrations that half work. Consolidation is the pitch, and the breadth is genuine. Scheduling and booking cover classes with capacity and waitlists, one-to-one appointments, courses and workshops, events, and facility or room reservations, bookable through a branded web page, a client mobile app or social channels. Membership and package management handles recurring billing, contracts, class passes, autopay, freezes, cancellations and family accounts, with automated payment retries on failure — the function that most directly protects recurring revenue. Point of sale supports retail product sales, inventory and gift cards alongside service payments. The marketing side is unusually developed for a booking platform: automated email and text campaigns, lead capture and nurture sequences, abandoned-booking follow-up, referral programmes, promotional offers and a rewards scheme that awards points for attendance, referrals and purchases, which addresses retention rather than only acquisition. Review management prompts happy clients for public reviews, which governs how a local studio is found. Staff management covers scheduling, payroll hours, commission and performance tracking, with role-based permissions. Reporting spans attendance, revenue, membership churn, class popularity, instructor performance and client lifetime value. Additional capabilities include on-demand and livestream video for hybrid offerings, contract and waiver signing, and multi-location management with cross-site reporting. Pricing starts from around USD 69 per month; there is no free version and no free trial. Plans scale by active member count and the number of locations under management.