8x8 Contact Center – Features, Pricing & Reviews 2026 | Krowdbase
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8x8 Contact Center

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8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.

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What is 8x8 Contact Center?

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization. Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.

Screenshots

screenshot of 8x8 Contact Center
screenshot of 8x8 Contact Centerscreenshot of 8x8 Contact Centerscreenshot of 8x8 Contact Center

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Categories

Auto Dialer SoftwareBusiness Phone Systems SoftwareCall Center SoftwareCall Center Workforce Management Software

Features

Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Call Transfer
Queue Management
Agent Interface
Employee Scheduling
For Call Centers
Labor Forecasting
Performance Metrics
Auto-Dialer
Automated Routing
IVR
Quality Management
Alerts/Notifications
Chat/Messaging
Customer History
Interaction Tracking
On-Demand Communications

FAQ

The official website of 8x8 Contact Center is https://www.8x8.com/products/contact-center

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