Dialpad – Features, Pricing & Reviews 2025 | Krowdbase
Dialpad logo

Dialpad

Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device.

What is Dialpad?

Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows.

Features

Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Caller ID
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Access Controls/Permissions
AI/Machine Learning
Call Recording
Natural Language Processing
Chatbot
Intent Recognition
Live Chat
Multi-Channel Communication
Reporting/Analytics
Sentiment Analysis
Speech Recognition
Auto-Dialer
Call Recording
CRM
Performance Management

Pricing

Starting at:

USD 27/per month

Free Trial Available

Reviews(0)

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