Dialpad
Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device.
What is Dialpad?
Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows.
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Features
FAQ
The official website of Dialpad is https://www.dialpad.com/
Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows.
Dialpad belongs to the Auto Dialer, Conversation Intelligence, Conversational AI Platform, Inside Sales, Predictive Dialer, Sales Coaching, Business Phone Systems, Call Center, Call Recording, Call Tracking, Contact Center, Sales Enablement, Telephony, VoIP category.
Dialpad offers features such as Automatic Call Distribution, Call Center Management, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Predictive Dialer, Reporting/Analytics, Access Controls/Permissions, AI/Machine Learning, Natural Language Processing, Chatbot, Intent Recognition, Live Chat, Multi-Channel Communication, Sentiment Analysis, Speech Recognition, Auto-Dialer, CRM, Performance Management, Assessment Management, Goal Setting/Tracking, Onboarding, Performance Metrics, Third-Party Integrations, Training Management, Automated Attendant, Call Logging, Call Transfer, Mobile Access, Voice Mail, Contact Management, Queue Management, Agent Interface, Automated Routing, IVR, Alerts/Notifications, Collaboration Tools, Meeting Management, VoIP.
Yes, Dialpad offers a free trial.
Pricing
Starting at:
USD 27/per month
Free Trial Available
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