Dialpad – Features, Pricing & Reviews 2026 | Krowdbase
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Dialpad

Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device.

What is Dialpad?

Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows.

Features

Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Caller ID
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Access Controls/Permissions
AI/Machine Learning
Natural Language Processing
Chatbot
Intent Recognition
Live Chat
Multi-Channel Communication
Sentiment Analysis
Speech Recognition
Auto-Dialer
CRM
Performance Management
Assessment Management
Goal Setting/Tracking
Onboarding

FAQ

The official website of Dialpad is https://www.dialpad.com/

Pricing

Starting at:

$27/per month

Free Trial Available

Reviews(0)

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