Customer Thermometer

Customer Thermometer is a customer feedback tool that specialises in one-click surveys embedded directly into emails. Developed by a company with offices in the United Kingdom and United States, it is based on the premise that the easiest surveys to answer are the ones people actually complete. The problem it addresses is survey fatigue: long questionnaires sent after service interactions often receive low response rates, leaving businesses with limited, skewed data about customer satisfaction. Customer Thermometer asks a single question with a choice of four responses, represented by icons such as coloured thermometers or custom images, which recipients can click without leaving their inbox. This produces higher response rates and near real-time insight, and the simplicity makes it easy to embed feedback requests into everyday communications such as support ticket replies, invoices and email signatures, capturing sentiment continuously rather than periodically.

Surveys can be fully customised with brand colours, icons and question wording, and follow-up questions or comment boxes can be added on the landing page after the initial click. Responses appear on a live dashboard, and alerts notify managers when customers leave negative feedback so they can intervene quickly. Reporting covers metrics such as customer satisfaction scores, Net Promoter Score and temperature ratings across agents, teams and time periods, and TV-style dashboards can display results in offices to motivate staff. Customer Thermometer integrates with help desk and CRM platforms including Zendesk, Freshdesk, Salesforce, HubSpot, Microsoft Dynamics, ConnectWise, Autotask and Microsoft Outlook, making it popular with IT managed service providers and support teams. Data can also be exported for further analysis. The tool is used by service businesses, software companies, retailers and professional services firms of all sizes. Pricing starts from around USD 9, typically per month, with a free trial, and a free version is also available.