Best Customer Satisfaction Software for 2026 - Krowdbase

Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. Its most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement...load more

With expert templates, 25+ question types, and AI-assisted survey design and insights, SurveyMonkey makes it easy to create surveys that help you reach and learn from the right audienceno expertise required. Whether you need to go big picture or...load more

Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, ... Read more

Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence. With advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you...load more

Zonka Feedback Survey Platform is a multichannel Survey & Feedback Software to transform the way you manage Employee & Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & CSAT Score. Take feedback...load more

LiveAgent is a comprehensive customer service software platform designed to help businesses manage customer communications, support requests, and engagement across multiple channels from a centralized environment. The platform combines help desk...load more

SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software except a web browser is needed to use it. Some of the service...load more

Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your...load more

HubSpot Service Hub is a customer service software platform designed to help businesses deliver exceptional customer support, improve customer satisfaction, and strengthen long-term customer relationships. As part of the broader HubSpot ecosystem,...load more

Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor...load more

Get more repeat purchases and referrals by improving your customers' experiences. Collect real-time customer feedback to motivate, engage, and coach your service providers so they can deliver exceptional customer experiences, every time. Discover...load more

Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team,...load more

Case Status: The Leading AI-Powered Client Experience Platform for Law Firms Case Status is the #1 intelligent client experience platform for law firms seeking to streamline communication, improve client satisfaction, and growwithout growing...load more

The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare,...load more

GatherUp: Reputation Management Built for Digital Agencies GatherUp helps digital agencies scale and streamline online review management for their clients. Whether managing five locations or 5,000, GatherUp simplifies review collection, sentiment...load more

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to enable efficient management of customer interactions across all channels. Our...load more

Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app....load more

AirVote is a self-service customer feedback tool. Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and...load more

Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though...load more

Podium Payments simplifies the payment experienceor you and your customers. Accept every payment method and keep payments secure.

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS...load more

Put your team in the drivers seat with personalized proactive customer support based on user behavior. *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Calls from within the App *Assign the right agent for specific...load more

Nemesysco's InTone is a call center solution that uses voice analysis technology to help call center representatives build rapport with customers. The software detects emotional cues from customers in real-time during calls and provides indicators...load more

Kustomer is a modern customer service CRM software platform designed to help businesses deliver personalized, efficient, and seamless customer support experiences across multiple communication channels. Built with a customer-centric approach,...load more

Nextiva is a VoIP call center platform popular among small businesses in insurance, construction, and real estate. It streamlines call management with tools like voicemail-to-email and custom call routing. Setup is quick, and reliability is strong....load more