Best Customer Satisfaction Software for 2026 - Krowdbase

Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. Its most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement t...load more

With expert templates, 25+ question types, and AI-assisted survey design and insights, SurveyMonkey makes it easy to create surveys that help you reach and learn from the right audienceno expertise required. Whether you need to go big picture or dril...load more

Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, ... Read more

Survicate is the complete customer feedback platform that helps you gather continuous insights at scale and act on them with confidence. With advanced analysis tools, AI-powered insights, and 360-view customizable dashboards, Survicate helps you turn...load more

Zonka Feedback Survey Platform is a multichannel Survey & Feedback Software to transform the way you manage Employee & Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & CSAT Score. Take feedback &...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software except a web browser is needed to use it. Some of the service fe...load more

Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your org...load more

HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so ... Read more

Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor t...load more

Get more repeat purchases and referrals by improving your customers' experiences. Collect real-time customer feedback to motivate, engage, and coach your service providers so they can deliver exceptional customer experiences, every time. Discover why...load more

Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, countr...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more

Jotform helps small teams automate forms and surveys with customizable fields, mobile signatures, and survey logic. Its widely used by administrative roles across nonprofits and education. While PDF formatting and task tracking pose challenges, advan...load more

A customer review management tool that brings businesses and consumers together through reviews.

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. It empowers companies large and small and individuals to create mobile-friendly surveys. Now you can create great-looking surveys on your PC or tablet, ...load more

Typeform is a refreshingly different survey builder. We help over 150,000 businesses gather more useful feedback and do more thorough research with surveys people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 m...load more

Nextiva is a VoIP call center platform popular among small businesses in insurance, construction, and real estate. It streamlines call management with tools like voicemail-to-email and custom call routing. Setup is quick, and reliability is strong. W...load more

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

An experience management platform for organizations of all sizes that seamlessly automates data collection and analysis.

Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though contract...load more

Lime Connect is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Faceboo...load more