Microcall
Call queue reporting solution that complements a full-service call center solution by providing essential visibility at a lower cost.
What is Microcall?
Call accounting solution that helps identify and search phone numbers, track telecom expenses, analyze voice traffic, and more. A single software solution that can derive call metadata from all data sources including PBXs, UCaaS, Session Border Controllers, and collaboration platforms such as Zoom, Teams, and Webex. With unified call analytics, you can optimize network facilities, control costs, and manage remote teams. Pilots and Proof of Concepts are available.
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The official website of Microcall is https://www.microcall.com/
Call accounting solution that helps identify and search phone numbers, track telecom expenses, analyze voice traffic, and more. A single software solution that can derive call metadata from all data sources including PBXs, UCaaS, Session Border Controllers, and collaboration platforms such as Zoom, Teams, and Webex. With unified call analytics, you can optimize network facilities, control costs, and manage remote teams. Pilots and Proof of Concepts are available.
Microcall belongs to the Call Center, Call Accounting, Telecom Expense Management, Business Intelligence, Call Tracking, Dashboard, Data Analysis, Data Collection, IT Management, IoT Analytics, KPI, Reporting, VoIP category.
Microcall offers features such as Call Logging, Call Monitoring, Call Recording, Caller ID, Contact Management, Reporting/Analytics, Call Duration, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log, Inventory Management, Inventory Optimization, Usage Tracking/Analytics, Ad hoc Reporting, Collaboration Tools, Dashboard, Data Connectors, Data Visualization, Multiple Data Sources, Performance Metrics, Visual Analytics, Call Center Management, Access Controls/Permissions, Alerts/Notifications, Data Import/Export, KPI Monitoring, Search/Filter, Self-service Analytics, Customizable Templates, Third-Party Integrations, Real-Time Notifications, Activity Dashboard, Activity Tracking, Data Collection, Real-Time Analytics, Real-Time Monitoring, Dashboard Creation, Customizable Dashboard, Scheduled/Automated Reports.
No, Microcall does not offer a free trial.
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