ServiceWise
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
What is ServiceWise?
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.
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Features
FAQ
The official website of ServiceWise is http://www.techexcel.com/
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.
ServiceWise belongs to the Help Desk, IT Management, IT Service, IT Ticketing Systems, ITSM, Issue Tracking, Knowledge Base, Service Desk category.
ServiceWise offers features such as Access Controls/Permissions, Alerts/Escalation, Automated Routing, Multi-Channel Communication, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Compliance Management, Dashboard, Remote Access/Control, Ticket Management, Inventory Management, Problem Management, Support Ticket Management, Task Management, Third-Party Integrations, Workflow Management, Incident Management, Knowledge Base Management, Support Ticket Tracking, Asset Tracking, Configuration Management, Assignment Management, Issue Auditing, Recurring Issues, Customizable Branding, Customizable Templates, Knowledge Management.
No, ServiceWise does not offer a free trial.
Pricing
Starting at:
USD 20/per month
Free Trial Available
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