Best IT Service Software for 2026 - Krowdbase
IT Service helps organizations standardize processes so work is repeatable and auditable while aligning stakeholders around clear responsibilities and outcomes. Instead of stitching together point tools, a dedicated it service platform centralizes workflows, data, and communication so decisions move faster and errors drop. Teams across field, service, and logistics teams in motion see immediate gains from consistent processes, governed access, and reliable records of who did what and when. Krowdbase lists the best IT Service Software with pricing, features, screenshots, and demos. Compare vendors easily to find the right fit for your team size, industry, and budget.
During evaluation, focus on configurability, admin effort, reporting depth, and how well it integrates with open APIs and webhooks for extensibility. Selecting the right it service solution today sets a durable foundation for scale, resilience, and measurable ROI over time. Clear pricing and transparent roadmaps help teams adopt confidently.
174 Softwares | Rankings updated: Feb 28, 2026
Top 5 IT Service Software
Explore top IT Service Softwares with features, pricing, screenshots, and videos
ServiceNow
ServiceNow is a robust help desk and IT service management (ITSM) platform built for enterprise-level organizations and IT teams. It helps support efficiency with automation tools, streamlined ticket management, and a self-service portal. While Servi...load more
JIRA Service Management
Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highl...load more
Freshservice
Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket manage...load more
ManageEngine ServiceDesk Plus
ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, ...load more
BMC Helix ITSM
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Ea...load more
Cherwell Service Management
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to r...load more
SolarWinds Service Desk
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management....load more
TOPdesk
Everything's urgent. Work on what counts. TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what so you can stay ahead instead of just keeping up. Youre no longer drowning ...load more
SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, fr...load more
Kayako
Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities ... Read more
Autotask PSA
Modern and secure cloud-based PSA integrating service desk, project management, CRM, and Document Mgmt with integrated time and billing
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more
Atera
Atera is an all-in-one IT management and help desk platform primarily used by small IT service teams. It stands out for its remote access, automation, and new AI-powered scripting and ticketing. Users value its Splashtop integration and real-time ale...load more
PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identif...load more
SysTrack
A feature rich, intelligent IT management platform that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,...load more
BigPanda
BigPanda s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning I...load more
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns. Rec...load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more
Wrike
Wrike is a project management platform used by small businesses in IT services, marketing, and education to manage tasks, workflows, and timelines. Users highlight its dashboards and collaboration tools as standout features, while some cite a steep l...load more
EngageBay CRM
EngageBay CRM helps businesses manage customer relationships, automate marketing, and streamline outreach. Its most used by marketing, IT services, and software services teams. Your team will value its contact management and campaign tools, though re...load more
mHelpDesk
mHelpDesk is an HVAC platform that serves small businesses in construction, machinery, and consumer services industries. It offers mobile scheduling and dispatch tools, and the platform added GPS tracking in 2024 for real-time technician visibility. ...load more
Spiceworks Cloud Help Desk
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with a simple-to-use help desk software. Plus, it's more than just tic...load more
LogMeIn Central
LogMeIn Central is a powerful, easy-to-use endpoint management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, Log...load more
Pipefy
Pipefy is an AI-powered workflow management platform that helps conserve IT resources and enables business teams to build and deploy up to 85% of their workflows. Centralize and automate workflows to deliver better employee experiences, faster result...load more
Pulseway
Pulseway IT management software allows you to monitor & control your IT environment from anywhere, at anytime using smartphone, desktop or tablets. The software is highly scalable working for any size IT department letting them grow when they are rea...load more