Verint Automated Quality Management
Automatically informs customers of call recording, ensures identity is correctly confirmed, and ensures CVC codes are not recorded.
What is Verint Automated Quality Management?
Verint Automated Quality Management enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional ... Read more
Features
FAQ
The official website of Verint Automated Quality Management is https://www.verint.com/
Verint Automated Quality Management enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional ... Read more
Verint Automated Quality Management belongs to the Compliance, Contact Center Quality Assurance, Quality Management category.
Verint Automated Quality Management offers features such as Access Controls/Permissions, Audit Management, Compliance Tracking, Monitoring, Risk Management, Call Recording, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Quality Management, Reporting/Analytics, Third-Party Integrations, Compliance Management.
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