Zoho Desk

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though reporting and customization are limited. Recent updates like multilingual bots and reply assistants improve speed and personalization.

Zoho Desk belongs to the Call Center, Customer Communications Management, Customer Engagement, Customer Experience, Customer Service, Customer Success, Customer Support, Email Management, Help Desk, IT Ticketing Systems, Insurance CRM, Issue Tracking, Knowledge Base, Knowledge Management, Remote Support, Service Desk, Telephony, Complaint Management, Contact Center, Contact Center Quality Assurance, Live Chat category.

Zoho Desk offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Queue Management, Reporting/Analytics, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Video Support, Activity Dashboard, Communication Management, Live Chat, Third-Party Integrations, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Reporting & Statistics, Activity Tracking, Collaboration Tools, Customer Engagement, Onboarding, Task Management, Usage Tracking/Analytics, Chatbot, Email Management, Search/Filter, Access Controls/Permissions, Automated Routing, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Help Desk Management, Support Ticket Management, Support Ticket Tracking, Lead Management, Quotes/Estimates, Sales Pipeline Management, Assignment Management, Recurring Issues, Catalog Management, Customizable Branding, Full Text Search, Knowledge Management, User Management, Content Management, Document Management, Text Editing, File Sharing, Real-Time Chat, Automatic Call Distribution, Computer Telephony Integration, Issue Tracking, IVR, Customer Experience Management, Sentiment Analysis, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History.

Yes, Zoho Desk offers a free trial.