Zoho Desk – Features, Pricing & Reviews 2025 | Krowdbase
Zoho Desk logo

Zoho Desk

Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.

What is Zoho Desk?

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though reporting and customization are limited. Recent updates like multilingual bots and reply assistants improve speed and personalization.

Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Call Transfer
Queue Management
Reporting/Analytics
Alerts/Notifications
Chat/Messaging
Customer Database
Customer History
Interaction Tracking
Multi-Channel Communication
On-Demand Communications
Personalization
Video Support
Activity Dashboard
Alerts/Notifications
Communication Management
Customer History
Live Chat
Multi-Channel Communication
Reporting/Analytics
Third-Party Integrations

Pricing

Starting at:

USD 9/per month

Free Trial Available

Reviews(0)

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