LiveAgent

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobile limitations and onboarding friction are common drawbacks. Recent updates like AI-generated replies and audit logs improve speed and oversight.

LiveAgent belongs to the Remote Work, Business Phone Systems, Conversational AI Platform, Conversational Marketing Platform, Customer Communications Management, Customer Retention, Customer Satisfaction, Customer Service, Customer Success, Customer Support, Email Management, Help Desk, IT Ticketing Systems, IVR, Issue Tracking, Knowledge Base, Portal, Service Desk, Social CRM Tools, Softphone, CRM, Call Center, Call Recording, Call Tracking, Chatbot, Cloud Communication Platform, Cloud PBX, Complaint Management, Contact Center, Contact Center Quality Assurance, Customer Engagement, Customer Experience, Janitorial, Live Chat, Remote Support category.

LiveAgent offers features such as Access Controls/Permissions, Collaboration Tools, Communication Management, Live Chat, Task Management, Video Conferencing, Workflow Management, Automated Attendant, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Mobile Access, Voice Mail, Chatbot, Multi-Channel Communication, Multi-Language, Reporting/Analytics, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Personalization, Video Support, Customer Communication, Customer Engagement, Customer Segmentation, Engagement Tracking, Performance Metrics, Customer Experience Management, Customizable Forms, Customizable Templates, Data Import/Export, Survey/Poll Management, Third-Party Integrations, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Activity Dashboard, Activity Tracking, Onboarding, Usage Tracking/Analytics, Email Management, Archiving & Retention, Contact Management, Email Monitoring, Email Tracking, Search/Filter, Automated Routing, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Help Desk Management, Incident Management, Support Ticket Management, Support Ticket Tracking, Automatic Call Distribution, Caller ID, Computer Telephony Integration, Assignment Management, Catalog Management, Customizable Branding, Full Text Search, Knowledge Management, Client Portal, Content Management, File Sharing, SSL Security, Remote Access/Control, Customer Support, Lead Capture, Social Media Monitoring, Lead Management, Recording, AI/Machine Learning, Automated Responses, Natural Language Processing, IVR, Corrective and Preventive Actions (CAPA), Issue Tracking, Agent Interface, Quality Management, Feedback Management, Customizable Fields, Negative Feedback Management, Commenting/Notes, Text Editing, Real-time Consumer-facing Chat, Transcripts/Chat History, Real-Time Chat, Screen Sharing.

Yes, LiveAgent offers a free trial.