Acuity Scheduling vs BookingTimes Comparison: Everything You Need to Know Before Choosing

Acuity Scheduling is a self-service appointment booking platform that lets clients see genuine availability and book themselves in without the back-and-forth of emails and phone calls. Clients visit a branded scheduling page, choose an appointment type, see only the slots that are actually free, and confirm — at which point the booking lands in the provider's calendar, confirmation emails go out to both parties, and any required intake forms or payment are collected as part of the same flow. Real-time synchronisation with Google Calendar, Outlook, Office 365 and iCloud means personal commitments block availability automatically, so double bookings do not happen. Buffer times, minimum notice periods, maximum daily bookings and appointment-specific durations are all configurable, letting providers shape the working day rather than surrendering it to whoever books first. The platform handles a good deal more than a calendar. Multiple appointment types can carry different durations, prices, locations and intake questions; recurring appointments, group classes and multi-staff or multi-location scheduling are supported; and time zones are converted automatically, which removes a persistent source of missed international calls. Payments are collected at booking or afterwards through Stripe, PayPal or Square, with deposits, packages, memberships, subscriptions and gift certificates available, and cancellation policies enforced automatically. Customisable reminder emails and text messages cut no-shows substantially, which for an appointment-based business is the single largest direct return the software delivers. Intake forms and questionnaires gather the information a provider needs before the session, and client records store history and notes. Integrations extend to video conferencing for virtual appointments, email marketing, CRM and analytics tools, plus an API and Zapier for anything else. Acuity is used by therapists, coaches, consultants, salons, tutors, medical and wellness practices, photographers, trainers and professional services firms of all sizes. Pricing starts from around USD 20 per month with a free trial available and no permanently free version.