Acuity Scheduling vs TimeTap Comparison: Everything You Need to Know Before Choosing

TimeTap is an online appointment scheduling platform that, in this listing, is positioned as patient scheduling software streamlining communication, invoicing and the recording of patient interactions. Healthcare practices, clinics and wellness providers often manage appointments by phone and paper calendars, which leads to double bookings, no-shows, administrative overload and incomplete records of client interactions. TimeTap addresses these issues by providing an online booking system that patients can use at any time, combined with tools for staff to manage schedules across providers and locations. Its approach centres on self-service scheduling and automated communication, freeing staff from routine booking tasks while ensuring patients receive timely reminders and information. TimeTap is also used widely outside healthcare, including in education, government and professional services, which reflects the flexibility of its configuration options and scheduling rules. Key features include an online booking page that can be embedded in a website, provider and resource calendars, service and location configuration, class and group session scheduling, and waitlists. Automated email and text message reminders help reduce no-shows, while intake forms collect patient information before appointments. Client records store appointment histories, notes and communications, and invoicing and payment features allow practices to collect fees at booking or after the visit through integrated payment processors. Reporting tools provide insight into appointment volumes, cancellations, provider utilisation and revenue. Integrations with Google Calendar, Microsoft Outlook, Zoom and other business applications help coordinate schedules and virtual appointments, and enterprise features such as single sign-on and multi-location administration support larger organisations. The service is cloud-based, with mobile access for staff and patients. Target users include medical and dental practices, therapists, chiropractors, wellness centres, universities and public sector bodies. Pricing starts from around USD 28.45 per month with a free trial available; there is no permanently free version.