BeyondTrust Remote Support vs Remote Desktop Manager Comparison: Everything You Need to Know Before Choosing

Remote Desktop Manager is a remote connection and credential management platform developed by Devolutions, a Canadian software company. IT professionals typically work with a large number of remote systems accessed through a variety of protocols and tools, including RDP, SSH, VNC, web consoles, VPN clients and vendor-specific applications, each requiring its own credentials. Managing these connections through scattered shortcuts, text files and personal password stores is inefficient and creates serious security risks, especially when teams share access to critical infrastructure. Remote Desktop Manager addresses this by centralising connections, passwords and credentials in a single application, so that technicians can launch sessions quickly and securely while administrators retain control over who can access what. Its approach combines a connection launcher with a password vault and privileged access features, making it a hub for day-to-day IT administration that is used both by individual technicians and by large, distributed teams. Key features include support for hundreds of connection types and integrations with third-party tools, a built-in credential vault with password generation, and integration with external password managers. Role-based access control, granular permissions and approval workflows govern access to sensitive entries, while audit logs and session recording provide accountability. Teams can share connections through centralised data sources such as Devolutions Server, Devolutions Hub or SQL databases, and multi-factor authentication and credential injection help prevent passwords from being exposed. Additional capabilities include macros and scripts, inventory reporting, VPN automation and a companion web and mobile experience. Remote Desktop Manager runs on Windows, macOS, Linux, iOS and Android, and can be used on-premise or with cloud-based data sources. It is aimed at system administrators, help desks, managed service providers, network engineers and enterprise IT departments across all industries. A free edition exists for individual use alongside paid team editions, although this listing does not specify it. Pricing is not published in this listing, and no trial or free version details are given.