TherapySync vs Cliniko Comparison: Everything You Need to Know Before Choosing

TherapySync is a practice management and electronic health record platform for mental health professionals, clinics and their clients. The software is designed to handle clinical documentation, billing and client portals within one system, helping therapists and behavioural health organisations reduce administrative work and focus on care. Mental health practices must maintain detailed and confidential records, manage appointments, submit insurance claims and communicate securely with clients, all while complying with privacy regulations. Using paper records or multiple disconnected tools can make these tasks cumbersome and increase the risk of errors or breaches. TherapySync addresses these challenges with an integrated, cloud-based approach tailored to behavioural health. Its design reflects the needs of clinicians who require structured yet flexible documentation, as well as administrators who manage multiple providers, locations and payers across a growing practice. Key features include customisable intake forms, assessments, treatment plans and progress notes, together with electronic signatures and secure storage of clinical records. Scheduling tools manage appointments, reminders and cancellations, while billing functionality supports insurance claims, eligibility checks, payment posting and client statements. A client portal allows clients to complete forms, view appointments, make payments and communicate securely with their providers, reducing paperwork and phone calls. Telehealth capabilities can support remote sessions where needed. Reporting provides insight into caseloads, productivity, outstanding balances and clinical activity, and role-based permissions help protect sensitive information. The platform is built to support compliance with healthcare privacy requirements, and the vendor provides onboarding and support. TherapySync is aimed at solo practitioners, group practices, community mental health centres, substance use treatment providers and multi-disciplinary behavioural health organisations, particularly in the United States. It can suit practices with varied service lines requiring configurable documentation. Pricing starts from around USD 150; there is no free trial and no permanently free version.