Birdeye
An easy-to-use online brand reputation management product to efficiently manage & improve reputation, reviews & customer communication.
What is Birdeye?
Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though contract flexibility is a common concern. Recent AI upgrades support branded replies and smarter social publishing.
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The official website of Birdeye is https://birdeye.com/
Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though contract flexibility is a common concern. Recent AI upgrades support branded replies and smarter social publishing.
Birdeye belongs to the Brand Management, AI Marketing Tools, Conversational AI Platform, Conversational Marketing Platform, Customer Support, Reputation Management, Review Management, Social Media Monitoring, Chatbot, Competitive Intelligence, Customer Engagement, Customer Experience, Customer Satisfaction, Live Chat, Local SEO Tools, Payment Processing, SMS Marketing, Social Media Management, Social Media Marketing, Survey category.
Birdeye offers features such as Access Controls/Permissions, Collaboration Tools, Content Management, Customizable Branding, Customizable Templates, Search/Filter, AI/Machine Learning, Campaign Analytics, Generative AI, SEO Management, Chatbot, Code-free Development, Intent Recognition, Live Chat, Multi-Channel Communication, Multi-Language, Reporting/Analytics, Sentiment Analysis, Audience Targeting, Group Messaging, Human Handover, Lead Qualification, SMS Messaging, CRM, Knowledge Base Management, Customer Experience Management, Engagement Tracking, Keyword Tracking, Negative Feedback Management, Response Management, Review Request, Social Media Integration, Campaign Management, Dashboard, Review Monitoring, Review Notification, Social Sharing, Customer Engagement, Multi-Channel Data Collection, Performance Metrics, Reporting & Statistics, AI Writing Assistant, Automated Responses, Lead Capture, Natural Language Processing, Alerts/Notifications, Competitive Analysis, Data Import/Export, Data Visualization, Activity Dashboard, Communication Management, Customer History, Third-Party Integrations, Customizable Fields, Customizable Forms, Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Chat/Messaging, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Support Ticket Management, Transcripts/Chat History, SEO Audit, Mobile Payments, Multiple Payment Options, Transaction Monitoring, 2-Way Messaging, Campaign Scheduling, Contact Management, Mass Texting, Message Personalization, Scheduled Messaging, Automated Publishing, Calendar Management, Post Scheduling, Social Media Monitoring, Customizable Questions, Data Analysis Tools, Email Marketing, Question Branching, Skip Logic.
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