Zendesk Suite

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management and real-time chat as standout features. Pricing and setup complexity are common drawbacks. Recent updates such as generative replies and skills-based routing improve automation and agent efficiency.

Zendesk Suite belongs to the CRM, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Success, Customer Support, Help Desk, IT Service, IT Ticketing Systems, ITSM, IVR, Insurance CRM, Issue Tracking, Knowledge Base, Online CRM, Sales Tracking, Service Desk, Social CRM Tools, Telephony, Call Center, Call Recording, Community, Complaint Management, Contact Center, Knowledge Management, Live Chat category.

Zendesk Suite offers features such as Contact Management, Data Import/Export, Email Management, Lead Management, Reporting/Analytics, Sales Pipeline Management, Task Management, Workflow Management, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Video Support, Activity Dashboard, Communication Management, Live Chat, Third-Party Integrations, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Complaint Monitoring, Customer Experience Management, Alerts/Escalation, Call Center Management, CRM, Dashboard, Knowledge Base Management, Queue Management, Reporting & Statistics, Activity Tracking, Collaboration Tools, Customer Engagement, Health Score, Onboarding, Usage Tracking/Analytics, Automated Routing, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Problem Management, Real-Time Monitoring, Support Ticket Management, Ticket Management, Help Desk Management, Incident Management, Support Ticket Tracking, Asset Tracking, Configuration Management, Service Catalog, Automatic Call Distribution, Call Logging, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Voice Mail, Assignment Management, Issue Auditing, Recurring Issues, Catalog Management, Customizable Branding, Full Text Search, Knowledge Management, Search/Filter, Customer Support, Social Media Monitoring, Content Management, Mobile Access, Corrective and Preventive Actions (CAPA), Issue Tracking, IVR, Commenting/Notes, Text Editing, File Sharing, Real-time Consumer-facing Chat, Transcripts/Chat History.

Yes, Zendesk Suite offers a free trial.