Freshdesk

Freshdesk belongs to the Call Center, Customer Communications Management, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, IT Ticketing Systems, ITSM, Issue Tracking, Remote Support, Service Desk, Call Recording, Complaint Management, Customer Engagement, Knowledge Base, Janitorial, Live Chat category.

Freshdesk offers features such as Call Monitoring, Call Recording, Call Routing, Contact Management, Queue Management, Reporting/Analytics, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Customer Experience Management, Data Import/Export, Engagement Tracking, Third-Party Integrations, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Reporting & Statistics, Email Management, Live Chat, Access Controls/Permissions, Automated Routing, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Incident Management, Support Ticket Management, Support Ticket Tracking, Task Management, Assignment Management, Issue Auditing, Recurring Issues, File Sharing, Real-Time Chat, Remote Access/Control, Screen Sharing, Automatic Call Distribution, Computer Telephony Integration, Issue Tracking, Activity Dashboard, Communication Management, Catalog Management, Collaboration Tools, Customizable Branding, Full Text Search, Knowledge Management, Content Management, Text Editing, Mobile Access, Real-time Consumer-facing Chat.

Yes, Freshdesk offers a free trial.