Freshdesk
Freshdesk is an easy-to-use customer service software that helps over 73,000 businesses worldwide create stellar customer experiences.
What is Freshdesk?
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in customization and email integration. New features added this year, such as an AI-powered reply assistant, can help enhance response clarity and speed.
Categories
Features
FAQ
The official website of Freshdesk is https://www.freshdesk.com/
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in customization and email integration. New features added this year, such as an AI-powered reply assistant, can help enhance response clarity and speed.
Freshdesk belongs to the Call Center, Customer Communications Management, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, IT Ticketing Systems, ITSM, Issue Tracking, Remote Support, Service Desk, Call Recording, Complaint Management, Customer Engagement, Knowledge Base, Janitorial, Live Chat category.
Freshdesk offers features such as Call Monitoring, Call Recording, Call Routing, Contact Management, Queue Management, Reporting/Analytics, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Customer Experience Management, Data Import/Export, Engagement Tracking, Third-Party Integrations, Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Reporting & Statistics, Email Management, Live Chat, Access Controls/Permissions, Automated Routing, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Incident Management, Support Ticket Management, Support Ticket Tracking, Task Management, Assignment Management, Issue Auditing, Recurring Issues, File Sharing, Real-Time Chat, Remote Access/Control, Screen Sharing, Automatic Call Distribution, Computer Telephony Integration, Issue Tracking, Activity Dashboard, Communication Management, Catalog Management, Collaboration Tools, Customizable Branding, Full Text Search, Knowledge Management, Content Management, Text Editing, Mobile Access, Real-time Consumer-facing Chat.
Yes, Freshdesk offers a free trial.
Pricing
Starting at:
USD 18/per month
Free Trial Available
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