C2-ITSM – Features, Pricing & Reviews 2026 | Krowdbase
C2-ITSM logo

C2-ITSM

Transform your support services and IT management with a fully integrated ITSM platform that can be configured to your needs.

What is C2-ITSM?

C2 ITSM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows all adaptable to your needs with zero coding. C2 ITSM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure

Screenshots

screenshot of C2-ITSM
screenshot of C2-ITSMscreenshot of C2-ITSMscreenshot of C2-ITSMscreenshot of C2-ITSMscreenshot of C2-ITSMscreenshot of C2-ITSM

Features

Access Controls/Permissions
Alerts/Escalation
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Audit Trail
Compliance Management
Release Management
Task Management
Change Management
Customizable Templates
Incident Management
CRM
Customer Database
Email Management
Knowledge Base Management
Live Chat
Queue Management
Alerts/Notifications
Asset Tracking

FAQ

The official website of C2-ITSM is https://www.c2-itsm.com

Pricing

Starting at:

USD 44/per month

Free Trial Available

Reviews(0)

Write a review

C2-ITSM alternatives

Jira
Jira logo

Jira

Jira is particularly well suited to software development and agile teams. Its versatility, however, extends beyond software development to product management, IT operations, and customer support, and it offers robust issue tracking and task...load more

Free Trial AvailableStarting at: USD 7.53/per month
Asana
Asana logo

Asana

Asana is the easiest way to organize and manage work across teams at scale.

Free Trial Not AvailableStarting at: USD 0
TeamViewer
TeamViewer logo

TeamViewer

TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more

Free Trial AvailableStarting at: USD 24.9/per month
Zoho CRM
Zoho CRM logo

Zoho CRM

Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its...load more

Free Trial AvailableStarting at: USD 14/per month
Dynamics 365
Dynamics 365 logo

Dynamics 365

Krowdbase Shortlist

Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business...load more

Free Trial AvailableStarting at: USD 50/per month
monday.com
monday.com logo

monday.com

Krowdbase Shortlist

monday.com helps small businesses manage projects, tasks, and workflows with customizable boards. Its popular in marketing, IT services, and software services, especially among administrative and creative teams. Users value its team collaboration...load more

Free Trial AvailableStarting at: USD 9/per month
ClickUp
ClickUp logo

ClickUp

Krowdbase Shortlist

ClickUp helps small businesses manage tasks, projects, and workflows with customizable views and automation tools. Its most used by marketing, IT services, and software services teams. Reviewers value its flexibility and collaboration features,...load more

Free Trial AvailableStarting at: USD 10/per month
Rippling
Rippling logo

Rippling

Rippling is an all-in-one HR and workforce management tool mainly used by small and midsize businesses. It is notable for its global payroll capabilities and the automated onboarding and offboarding functions used to save time. Although its pricing...load more

Free Trial Not Available
Zendesk Suite
Zendesk Suite logo

Zendesk Suite

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket...load more

Free Trial AvailableStarting at: USD 55/per month
Smartsheet
Smartsheet logo

Smartsheet

Krowdbase Shortlist

Smartsheet helps small and midsize businesses manage projects, tasks, and workflows using a spreadsheet-style interface. Its most used by administrative and IT teams for daily collaboration and task tracking. Reviewers highlight its form creation...load more

Free Trial AvailableStarting at: USD 12/per month