Ipiphany
Ipiphany helps organisations understand the root cause of customer issues through analysing unstructured customer feedback data.
What is Ipiphany?
Ipiphany is an AI-powered text analytics platform that transforms unstructured customer feedback into actionable insights. Using advanced natural language processing (NLP) and machine learning, Ipiphany analyses surveys, complaints, app reviews, NPS comments, and call transcripts at scale. The AI automatically identifies sentiment, themes, risks, and loyalty drivers that traditional dashboards miss. Built for banks, insurers, and utilities, Ipiphany provides predictive intelligence by uncovering the root causes of churn and satisfaction. Teams benchmark customer experience against competitors, track app performance, and prioritise improvements. With artificial intelligence applied directly to customer feedback data, organisations gain faster, evidence-based decisions to improve retention, optimise digital journeys, and focus resources where they deliver measurable impact.
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The official website of Ipiphany is https://www.touchpointgroup.com/
Ipiphany is an AI-powered text analytics platform that transforms unstructured customer feedback into actionable insights. Using advanced natural language processing (NLP) and machine learning, Ipiphany analyses surveys, complaints, app reviews, NPS comments, and call transcripts at scale. The AI automatically identifies sentiment, themes, risks, and loyalty drivers that traditional dashboards miss. Built for banks, insurers, and utilities, Ipiphany provides predictive intelligence by uncovering the root causes of churn and satisfaction. Teams benchmark customer experience against competitors, track app performance, and prioritise improvements. With artificial intelligence applied directly to customer feedback data, organisations gain faster, evidence-based decisions to improve retention, optimise digital journeys, and focus resources where they deliver measurable impact.
Ipiphany belongs to the Artificial Intelligence, Customer Experience, Data Analysis, Market Research, Marketing Analytics, Qualitative Data Analysis category.
Ipiphany offers features such as API, Data Import/Export, Predictive Analytics, Reporting/Analytics, Third-Party Integrations, Dashboard, Data Connectors, Data Discovery, Data Visualization, Natural Language Search, Self Service Data Preparation, Self-service Analytics, Reporting & Statistics, Performance Metrics, Text Analysis.
No, Ipiphany does not offer a free trial.
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