JIRA Service Management
Krowdbase ShortlistJira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
What is JIRA Service Management?
Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highlight its customizable ticketing and integration depth, though many cite a steep learning curve. Recent updates include AI-powered sentiment analysis and multilingual form support.
Features
FAQ
The official website of JIRA Service Management is https://www.atlassian.com/software/jira/service-management/
Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highlight its customizable ticketing and integration depth, though many cite a steep learning curve. Recent updates include AI-powered sentiment analysis and multilingual form support.
JIRA Service Management belongs to the Asset Tracking, Contract Management, Heatmap, IT Service, Incident Management, Service Desk, Bug Tracking, Business Continuity, CMDB, Change Management, Complaint Management, Customer Service, Help Desk, IT Asset Management, IT Management, IT Project Management, IT Ticketing Systems, ITSM, Inventory Management, Issue Tracking, Knowledge Base, Janitorial, License Management, Managed Service Providers (MSP), Remote Monitoring and Management, Remote Support category.
JIRA Service Management offers features such as Asset Lifecycle Management, Inventory Management, Mobile Access, Reporting/Analytics, Search/Filter, Approval Process Control, Audit Trail, Document Storage, Workflow Management, Real-Time Analytics, Reporting & Statistics, Alerts/Notifications, Problem Management, Real-Time Monitoring, Support Ticket Management, Task Management, Third-Party Integrations, Ticket Management, On Call Scheduling, Incident Management, Knowledge Base Management, Prioritization, Self Service Portal, Service Level Agreement (SLA) Management, Issue Tracking, Project Management, Backup and Recovery, Compliance Management, Change Management, Configuration Management, IT Asset Management, Release Management, Alerts/Escalation, Email Management, CRM, Dashboard, Queue Management, Surveys & Feedback, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Asset Tracking, Audit Management, Compliance Tracking, Patch Management, Issue Management, Status Tracking, Help Desk Management, Support Ticket Tracking, Service Catalog, Assignment Management, Issue Auditing, Recurring Issues, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, Commenting/Notes, Document Management, Text Editing, Remote Monitoring & Management, Real-Time Chat, Screen Sharing.
Yes, JIRA Service Management offers a free trial.
Pricing
Starting at:
USD 19.04/per month
Free Trial Available
Reviews(0)
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