Nextiva Contact Center
Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
What is Nextiva Contact Center?
Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.
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The official website of Nextiva Contact Center is https://www.nextiva.com/contact-center/
Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.
Nextiva Contact Center belongs to the Call Center Workforce Management, Business Phone Systems, Call Center, Contact Center, Contact Center Quality Assurance, Customer Communications Management, Customer Engagement, Customer Experience, Customer Support, IVR category.
Nextiva Contact Center offers features such as Call Monitoring, Call Recording, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Queue Management, Reporting/Analytics, Automated Attendant, Call Logging, Call Routing, Call Transfer, Voice Mail, Caller ID, Contact Management, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Feedback Management, Multi-Channel Communication, Third-Party Integrations, Chat/Messaging, Customer History, Interaction Tracking, Activity Dashboard, Communication Management, CRM, Automatic Call Distribution, Call Center Management.
No, Nextiva Contact Center does not offer a free trial.
Pricing
Starting at:
USD 30/per month
Free Trial Available
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