Nextiva Contact Center – Features, Pricing & Reviews 2026 | Krowdbase
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Nextiva Contact Center

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.

What is Nextiva Contact Center?

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.

Screenshots

screenshot of Nextiva Contact Center
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Video

Features

Call Monitoring
Call Recording
Employee Scheduling
For Call Centers
Labor Forecasting
Performance Metrics
Queue Management
Reporting/Analytics
Automated Attendant
Call Logging
Call Routing
Call Transfer
Voice Mail
Caller ID
Contact Management
Auto-Dialer
Automated Routing
Computer Telephony Integration
IVR
Feedback Management
Multi-Channel Communication
Third-Party Integrations
Chat/Messaging
Customer History

FAQ

The official website of Nextiva Contact Center is https://www.nextiva.com/contact-center/

Pricing

Starting at:

$30/per month

Free Trial Available

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