Softdial Contact Center
Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment.
What is Softdial Contact Center?
Uniquely flexible multimedia, multichannel, auto blended cloud contact center platform for quick & easy deployment via public/private cloud/hybrid/on-premise. Highlights include dynamic workforce management, optimised inbound routing, voice/screen recording, advanced reporting, IVR, customer history, blended desktop for agents & supervisors & Sytel's world-leading AI Predictive Dialer. SCC is modular, allowing users to run the entire suite or swap out components via comprehensive robust APIs.
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The official website of Softdial Contact Center is https://sytel.com/
Uniquely flexible multimedia, multichannel, auto blended cloud contact center platform for quick & easy deployment via public/private cloud/hybrid/on-premise. Highlights include dynamic workforce management, optimised inbound routing, voice/screen recording, advanced reporting, IVR, customer history, blended desktop for agents & supervisors & Sytel's world-leading AI Predictive Dialer. SCC is modular, allowing users to run the entire suite or swap out components via comprehensive robust APIs.
Softdial Contact Center belongs to the Auto Dialer, Call Center, Call Center Workforce Management, Call Recording, Cloud Communication Platform, Customer Engagement, Customer Experience, Customer Service, IVR, Predictive Dialer, Telemarketing category.
Softdial Contact Center offers features such as Automatic Call Distribution, Call Center Management, Call Monitoring, Call Recording, Call Routing, Caller ID, Computer Telephony Integration, Predictive Dialer, Reporting/Analytics, Call Logging, Call Transfer, Contact Management, Queue Management, Reporting & Statistics, Voice Mail, Chat/Messaging, IVR, Activity Dashboard, Live Chat, Multi-Channel Communication, Third-Party Integrations, Alerts/Escalation, CRM, Lead Management, Campaign Management.
No, Softdial Contact Center does not offer a free trial.
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Starting at:
$0.01
Free Trial Available
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