Softdial Contact Center – Features, Pricing & Reviews 2026 | Krowdbase
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Softdial Contact Center

Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment.

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What is Softdial Contact Center?

Uniquely flexible multimedia, multichannel, auto blended cloud contact center platform for quick & easy deployment via public/private cloud/hybrid/on-premise. Highlights include dynamic workforce management, optimised inbound routing, voice/screen recording, advanced reporting, IVR, customer history, blended desktop for agents & supervisors & Sytel's world-leading AI Predictive Dialer. SCC is modular, allowing users to run the entire suite or swap out components via comprehensive robust APIs.

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Categories

Auto Dialer SoftwareCall Center SoftwareCall Center Workforce Management SoftwareCall Recording Software

Features

Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Routing
Caller ID
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Call Logging
Call Transfer
Contact Management
Queue Management
Reporting & Statistics
Voice Mail
Chat/Messaging
IVR
Activity Dashboard
Live Chat
Multi-Channel Communication
Third-Party Integrations
Alerts/Escalation
CRM
Lead Management

FAQ

The official website of Softdial Contact Center is https://sytel.com/

Pricing

Starting at:

$0.01

Free Trial Available

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