SolarWinds Service Desk
SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization.
What is SolarWinds Service Desk?
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Screenshots
Video
Features
FAQ
The official website of SolarWinds Service Desk is https://www.solarwinds.com/service-desk/
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
SolarWinds Service Desk belongs to the CMDB, IT Service, Incident Management, Customer Service, Help Desk, IT Asset Management, IT Management, IT Ticketing Systems, ITSM, Issue Tracking, Knowledge Base, Knowledge Management, License Management, Procurement, Risk Management, Service Desk category.
SolarWinds Service Desk offers features such as Configuration Management, Device Auto Discovery, IT Asset Management, Prioritization, Service Level Agreement (SLA) Management, Workflow Management, Alerts/Notifications, Inventory Management, Problem Management, Support Ticket Management, Task Management, Ticket Management, Incident Reporting, Change Management, Alerts/Escalation, Call Center Management, CRM, Dashboard, Knowledge Base Management, Surveys & Feedback, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Asset Tracking, Audit Management, Compliance Tracking, Compliance Management, Remote Access/Control, Help Desk Management, Incident Management, Service Catalog, Assignment Management, Issue Auditing, Recurring Issues, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, License Inventory, Supplier Management.
No, SolarWinds Service Desk does not offer a free trial.
Pricing
Starting at:
USD 39/per month
Free Trial Available
Reviews(0)
Write a reviewSolarWinds Service Desk alternatives
Salesforce Sales Cloud
Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise...load more
Jira
Jira is particularly well suited to software development and agile teams. Its versatility, however, extends beyond software development to product management, IT operations, and customer support, and it offers robust issue tracking and task...load more
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more
Webex Suite
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads Webex Suite brings together Meetings,...load more
Zoho CRM
Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its...load more
GitHub
Project Management for modern development teams. Understand exactly what work is done and how work is going.
Dynamics 365
Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business...load more
monday.com
monday.com helps small businesses manage projects, tasks, and workflows with customizable boards. Its popular in marketing, IT services, and software services, especially among administrative and creative teams. Users value its team collaboration...load more
ClickUp
ClickUp helps small businesses manage tasks, projects, and workflows with customizable views and automation tools. Its most used by marketing, IT services, and software services teams. Reviewers value its flexibility and collaboration features,...load more
Rippling
Rippling is an all-in-one HR and workforce management tool mainly used by small and midsize businesses. It is notable for its global payroll capabilities and the automated onboarding and offboarding functions used to save time. Although its pricing...load more