GoTo Connect vs BroadVoice Cloud PBX Comparison: Everything You Need to Know Before Choosing

BroadVoice Cloud PBX is the hosted business phone system from Broadvoice, a US-based provider of cloud communications for small and mid-sized businesses. It is designed to keep employees connected wherever they work by combining phone service with messaging, video and chat in a single cloud platform. Traditional on-premise phone systems require capital investment, on-site maintenance and specialist expertise, and they rarely support remote or mobile staff effectively. Broadvoice addresses this with a managed service that runs over the internet, allowing organisations to provision users, numbers and features centrally while employees use desk phones, desktop apps or mobile devices interchangeably. The company emphasises high call quality, reliability and customer support, positioning the service as a dependable replacement for legacy systems that frees businesses from hardware constraints and supports distributed and hybrid working patterns. Features include auto-attendants, call routing and forwarding, ring groups and hunt groups, call queues, voicemail to email, call recording, conference calling, business SMS and fax, along with internal chat and video conferencing through the b-hive unified communications application. Administrators can manage users and call flows through an online portal and view call logs and analytics to understand activity levels. Broadvoice also provides contact centre capabilities and integrations with CRM and productivity tools, including Microsoft Teams, Salesforce and other widely used applications, to connect communications with customer data. Number porting services, phone hardware options and implementation assistance help customers transition from existing providers smoothly. The service is backed by redundant infrastructure intended to maintain availability. Broadvoice primarily targets small and mid-sized businesses in sectors such as healthcare, legal, real estate, retail, hospitality and professional services, as well as multi-location organisations seeking consistent communications. Pricing starts from around USD 10 per user with a free trial available; there is no permanently free version.