SmileBack vs Retently Comparison | Features, Pricing & Reviews | Krowdbase

SmileBack vs Retently Comparison: Everything You Need to Know Before Choosing

Explore a comprehensive comparison of SmileBack and Retently to understand how they differ in features, pricing, category, and overall performance. Whether you're evaluating software for a small team or a growing enterprise, this guide helps you identify the solution that best aligns with your needs.

SmileBack Vs Retently: Compare Features, Pricing & Overall Value

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SmileBack logo
SmileBack

SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction.

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Retently logo
Retently

Track key CX metrics: NPS, CSAT & CES, collect and provide valuable insights into your customer feedback.

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General Information
Overview
We know customer satisfaction is the #1-indicator of success for MSPs and helpdesks, and we're the experts in the space. SmileBack's CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.
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Boost your Customer Experience with Retently, a platform for collecting insightful feedback via surveys, and turning Detractors into Advocates.
Pricing
Price
$99/Per Month
$50/Per Month
Free Trial
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Vendor Details
Vendor
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Founded
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Company Size
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Locations
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Social Media
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Market & Platform Support
Industries
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Customer Segments
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Languages
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Devices
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Features
Feedback Management
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
Surveys & Feedback
Engagement Tracking
Customizable Fields
Customizable Forms
Customizable Templates
Feedback Management
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
Surveys & Feedback
Campaign Management
Loyalty Program
Member Portal
Multi-Channel Marketing
Rewards Management
Complaint Monitoring
Customer Experience Management
Screenshots
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Videos
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Alternatives
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Frequently Asked Questions SmileBack vs Retently

SmileBack and Retently differ in their features, pricing, user experience, integrations, deployment options, and overall capabilities. The right choice depends on your business goals, team size, budget, and specific requirements. Compare both solutions side by side to understand which platform better fits your needs.

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