Best Customer Success Software for 2026 - Krowdbase

ChurnZero is the platform and partner for customer growth. ChurnZeros dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI tell you exactly what customers want and need, and why. Business...load more

Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our customers needs all the way from startup to househo...load more

Totango is the trusted Customer Success Platform for enterprises looking to drive growth and deliver exceptional customer value. Totango empowers go-to-market teams including Customer Success, Sales, Marketing, and Revenue to work smarter, achieve me...load more

ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solut...load more

Vitally allows customer-centric teams at B2B SaaS companies provide the best possible customer experience. We provide your team with 360 customer profiles, insanely flexible health scoring & reporting, and best-in-class automation - wrapped in a beau...load more

Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or b...load more

1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our cus...load more

ZapScale empowers Customer Success heroes to monitor and manage their customers effectively. With 150 data points from 6 data sources, ZapScale gives you a customer health score that is evidence-based, conjecture-free, and accurate. Automatic alerts ...load more

Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer jour...load more

EverAfter is a pioneering B2B Customer Interface Platform that revolutionizes the way companies engage with their partners, prospects, and customers by focusing on action-oriented solutions. In the era of too much information (TMI), it s crucial for ...load more

OnRamp is dynamic customer onboarding software that helps you automate, simplify, and manage real-world onboarding tasks that hold back digital adoption. - Reduce effort for customers to complete action items. - Cut manual steps for your team and ope...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so ... Read more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time.

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

EngageBay CRM helps businesses manage customer relationships, automate marketing, and streamline outreach. Its most used by marketing, IT services, and software services teams. Your team will value its contact management and campaign tools, though re...load more

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

The best CRM for advocates. Manage Contacts, Projects & Timesheets all right inside your Outlook and Teams.

Agile CRM helps small businesses manage customer relationships, automate marketing, and track team tasks. Its most used by marketing, support, and engineering roles. Reviewers value its contact database and task tools, though email limits and support...load more

monday CRM helps small businessesespecially in IT services, food and beverage, and marketingtrack leads, manage workflows, and centralize customer data. Reviewers highlight its visual task management and customizable pipelines, though some cite slow ...load more

Pipefy is an AI-powered workflow management platform that helps conserve IT resources and enables business teams to build and deploy up to 85% of their workflows. Centralize and automate workflows to deliver better employee experiences, faster result...load more