Front

Front helps small teams manage high-volume customer communication through a shared inbox and internal chat. It s most used by SMBs in marketing and logistics. Reviewers highlight its automation and tagging tools, though pricing and filter quirks are common drawbacks. Recent updates such as Smart CSAT and Copilot replies show a clear push toward AI-driven support.

Front belongs to the Advertising Agency, CRM, Collaboration, Complaint Management, Contact Center, Customer Communications Management, Customer Engagement, Customer Experience, Customer Service, Customer Success, Customer Support, Email Management, Email Tracking, Employee Communication Tools, Help Desk, IT Ticketing Systems, Inside Sales, Internal Communications, Live Chat, Logistics, Productivity, Remote Work, Sales Tracking, Team Communication, Workflow Management category.

Front offers features such as Assignment Management, Campaign Management, Commenting/Notes, File Sharing, Performance Metrics, Task Management, Task Scheduling, Time Tracking, Contact Management, Data Import/Export, Email Management, Lead Capture, Lead Management, Reporting/Analytics, Sales Pipeline Management, Workflow Management, Access Controls/Permissions, Calendar Management, Collaboration Tools, Mobile Access, Secure Data Storage, Video Conferencing, Alerts/Escalation, Corrective and Preventive Actions (CAPA), Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Support Ticket Management, Automated Routing, Chatbot, Computer Telephony Integration, Quality Management, Queue Management, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Activity Dashboard, Communication Management, Engagement Tracking, Third-Party Integrations, Customizable Fields, Customizable Forms, Customizable Templates, Feedback Management, Negative Feedback Management, Surveys & Feedback, Call Center Management, CRM, Dashboard, Inbox Management, Reporting & Statistics, Activity Tracking, Customer Engagement, Health Score, Onboarding, Usage Tracking/Analytics, Archiving & Retention, Email Monitoring, Email Tracking, Search/Filter, Spam Blocker, Email Distribution, Email Templates, Event Triggered Actions, Knowledge Management, Self Service Portal, Service Level Agreement (SLA) Management, Help Desk Management, Support Ticket Tracking, Call Recording, Performance Management, Employee Database, Meeting Management, Real-Time Chat, Real-time Consumer-facing Chat, Transcripts/Chat History, Order Management, Real-Time Updates, Shipping Management, Discussions/Forums, Business Process Automation, Workflow Configuration.

Yes, Front offers a free trial.