Gladly
Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
What is Gladly?
Gladly helps midsize and enterprise support teams manage high-volume, multi-channel customer interactions with a unified conversation timeline. It s most used in consumer services and retail. Reviewers highlight its call logging and real-time chat as standout features, while mobile access and reporting remain common drawbacks. Recent updates such as Sidekick apps and voice quality alerts show a clear push toward automation and service consistency.
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The official website of Gladly is https://www.gladly.ai/
Gladly helps midsize and enterprise support teams manage high-volume, multi-channel customer interactions with a unified conversation timeline. It s most used in consumer services and retail. Reviewers highlight its call logging and real-time chat as standout features, while mobile access and reporting remain common drawbacks. Recent updates such as Sidekick apps and voice quality alerts show a clear push toward automation and service consistency.
Gladly belongs to the Call Center, Chatbot, Complaint Management, Contact Center, Conversational AI Platform, Customer Communications Management, Customer Experience, Customer Service, Customer Support, Help Desk, IVR, Live Chat, VoIP category.
Gladly offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Queue Management, Reporting/Analytics, AI/Machine Learning, Automated Responses, Chatbot, Customer Support, Customizable Branding, Natural Language Processing, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Support Ticket Management, Automated Routing, Computer Telephony Integration, IVR, Multi-Channel Communication, Sentiment Analysis, Chat/Messaging, Customer Database, Interaction Tracking, On-Demand Communications, Personalization, Feedback Management, Negative Feedback Management, Survey/Poll Management, Surveys & Feedback, Call Center Management, Dashboard, Inbox Management, Self Service Portal, Service Level Agreement (SLA) Management, Automatic Call Distribution, Voice Mail, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History.
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