Gladly

Gladly belongs to the Call Center, Chatbot, Complaint Management, Contact Center, Conversational AI Platform, Customer Communications Management, Customer Experience, Customer Service, Customer Support, Help Desk, IVR, Live Chat, VoIP category.

Gladly offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Queue Management, Reporting/Analytics, AI/Machine Learning, Automated Responses, Chatbot, Customer Support, Customizable Branding, Natural Language Processing, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Support Ticket Management, Automated Routing, Computer Telephony Integration, IVR, Multi-Channel Communication, Sentiment Analysis, Chat/Messaging, Customer Database, Interaction Tracking, On-Demand Communications, Personalization, Feedback Management, Negative Feedback Management, Survey/Poll Management, Surveys & Feedback, Call Center Management, Dashboard, Inbox Management, Self Service Portal, Service Level Agreement (SLA) Management, Automatic Call Distribution, Voice Mail, File Sharing, Mobile Access, Real-time Consumer-facing Chat, Transcripts/Chat History.