HelpDesk

HelpDesk belongs to the Complaint Management, Customer Communications Management, Customer Satisfaction, Customer Service, Help Desk, Issue Tracking category.

HelpDesk offers features such as Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Reporting/Analytics, Support Ticket Management, Alerts/Notifications, Chat/Messaging, Customer Database, Customer History, Interaction Tracking, Multi-Channel Communication, On-Demand Communications, Personalization, Video Support, Complaint Monitoring, Customer Experience Management, Customizable Forms, Customizable Templates, Data Import/Export, Engagement Tracking, Survey/Poll Management, Third-Party Integrations, Call Center Management, CRM, Dashboard, Inbox Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Access Controls/Permissions, Automated Routing, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Assignment Management, Issue Auditing, Recurring Issues, Task Management.

No, HelpDesk does not offer a free trial.