Hiver

Hiver belongs to the Chatbot, Collaboration, Complaint Management, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Email Management, Employee Communication Tools, Help Desk, IT Service, IT Ticketing Systems, ITSM, Internal Communications, Issue Tracking, Knowledge Base, Janitorial, Live Chat, Service Desk, Team Communication, Workflow Management category.

Hiver offers features such as Customer Support, Access Controls/Permissions, Collaboration Tools, Mobile Access, Task Management, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Reporting/Analytics, Support Ticket Management, Alerts/Notifications, Chat/Messaging, Customer History, Interaction Tracking, Multi-Channel Communication, Communication Management, Third-Party Integrations, Customizable Templates, Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Data Import/Export, Dashboard, Inbox Management, Queue Management, Reporting & Statistics, Email Monitoring, Search/Filter, File Sharing, Automated Routing, Self Service Portal, Service Level Agreement (SLA) Management, Problem Management, Real-Time Monitoring, Ticket Management, Workflow Management, Help Desk Management, Incident Management, Support Ticket Tracking, Real-Time Chat, Assignment Management, Full Text Search, Commenting/Notes, Real-time Consumer-facing Chat, Transcripts/Chat History, Remote Access/Control, Business Process Automation, Workflow Configuration.

No, Hiver does not offer a free trial.