Hiver

Hiver is an AI email management software that helps teams supercharge their inbox and effortlessly manage all incoming emails to addresses like support@, info@, and more. It ensures accountability on every email by making it easy to route and assign conversations with clear ownership - no messy CCs or forwards. You can track email status and categorize them better with tags for complete visibility. Built for collaboration, Hiver lets teams work together using internal notes, @mentions, shared drafts, and permalinks for non-Hiver users. Rule-based automations get rid of the grunt work by routing, tagging, and prioritizing emails. You can also track key metrics such as response time, resolution time, and CSAT to identify improvement opportunities. Hiver AI is a standout feature as it streamlines all parts of the journey - AI Agents handles repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions.

Hiver belongs to the Chatbot, Collaboration, Complaint Management, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Email Management, Employee Communication Tools, Help Desk, IT Service, IT Ticketing Systems, ITSM, Internal Communications, Issue Tracking, Knowledge Base, Janitorial, Live Chat, Service Desk, Team Communication, Workflow Management category.

Hiver offers features such as Customer Support, Access Controls/Permissions, Collaboration Tools, Mobile Access, Task Management, Alerts/Escalation, Email Management, Issue Tracking, Knowledge Base Management, Live Chat, Prioritization, Reporting/Analytics, Support Ticket Management, Alerts/Notifications, Chat/Messaging, Customer History, Interaction Tracking, Multi-Channel Communication, Communication Management, Third-Party Integrations, Customizable Templates, Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Data Import/Export, Dashboard, Inbox Management, Queue Management, Reporting & Statistics, Email Monitoring, Search/Filter, File Sharing, Automated Routing, Self Service Portal, Service Level Agreement (SLA) Management, Problem Management, Real-Time Monitoring, Ticket Management, Workflow Management, Help Desk Management, Incident Management, Support Ticket Tracking, Real-Time Chat, Assignment Management, Full Text Search, Commenting/Notes, Real-time Consumer-facing Chat, Transcripts/Chat History, Remote Access/Control, Business Process Automation, Workflow Configuration.

No, Hiver does not offer a free trial.