Inxide

Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs. The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. Inxide can track thousands of digital and human interactions every day, making them analyzable in real time through standard or easily configurable reports and KPIs.

Inxide belongs to the Artificial Intelligence, Call Center, Chatbot, Contact Center, Contact Center Quality Assurance, Contact Management, Conversational AI Platform, Customer Communications Management, Customer Journey Mapping Tools, Customer Service, Generative AI, Help Desk, IVR, Live Chat, Natural Language Processing (NLP), Robotic Process Automation, Virtual Assistant category.

Inxide offers features such as API, Chatbot, Data Import/Export, Multi-Language, Reporting/Analytics, Speech Recognition, Third-Party Integrations, Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, AI/Machine Learning, Automated Responses, Natural Language Processing, Agent Interface, Auto-Dialer, Automated Routing, Computer Telephony Integration, IVR, Quality Management, Customer Experience Management, Multi-Channel Communication, Sentiment Analysis, Contact Database, CRM, Customizable Fields, Interaction Tracking, Live Chat, Alerts/Notifications, Chat/Messaging, Personalization, Video Support, Activity Dashboard, Activity Tracking, Customizable Templates, Performance Metrics, Alerts/Escalation, Call Center Management, Dashboard, Knowledge Base Management, Reporting & Statistics, Surveys & Feedback, Access Controls/Permissions, Prioritization, Automatic Call Distribution, Voice Mail, Real-time Consumer-facing Chat, Business Process Automation.

No, Inxide does not offer a free trial.