Kayako
Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
What is Kayako?
Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities ... Read more
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The official website of Kayako is https://kayako.com/
Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities ... Read more
Kayako belongs to the Customer Experience, Customer Service, Customer Support, Help Desk, ITSM, Issue Tracking, Live Chat category.
Kayako offers features such as Customizable Fields, Customizable Forms, Feedback Management, Reporting/Analytics, Surveys & Feedback, Alerts/Escalation, Call Center Management, CRM, Dashboard, Knowledge Base Management, Queue Management, Reporting & Statistics, Customer Database, Email Management, Live Chat, Multi-Channel Communication, Access Controls/Permissions, Automated Routing, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Asset Tracking, Configuration Management, Service Catalog, Support Ticket Management, Issue Auditing, Recurring Issues, Chat/Messaging, Mobile Access, Real-time Consumer-facing Chat.
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