Kayako
Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
What is Kayako?
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The official website of Kayako is https://kayako.com/
Kayako belongs to the Customer Experience, Customer Service, Customer Support, Help Desk, ITSM, Issue Tracking, Live Chat category.
Kayako offers features such as Customizable Fields, Customizable Forms, Feedback Management, Reporting/Analytics, Surveys & Feedback, Alerts/Escalation, Call Center Management, CRM, Dashboard, Knowledge Base Management, Queue Management, Reporting & Statistics, Customer Database, Email Management, Live Chat, Multi-Channel Communication, Access Controls/Permissions, Automated Routing, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Asset Tracking, Configuration Management, Service Catalog, Support Ticket Management, Issue Auditing, Recurring Issues, Chat/Messaging, Mobile Access, Real-time Consumer-facing Chat.