Merchant Centric – Features, Pricing & Reviews 2026 | Krowdbase
Merchant Centric logo

Merchant Centric

Control your online reputation and use it to build your brand and sales with insights for Marketing and Operations.

What is Merchant Centric?

A leading online review management solution that works with enterprises large (1,000+) and small (50+) in the restaurant, automotive services, and healthcare/veterinarian industries. We help businesses stay connected with their guests, customers, and/or clients. Easily track and manage reviews, ratings, and business listings on a single platform. Share reports that identify clear, actionable insights with company stakeholders, positively impacting sales and guest satisfaction.

Screenshots

screenshot of Merchant Centric
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Features

Activity Dashboard
Campaign Management
Contact Management
Collaboration Tools
Content Management
Search/Filter
Data Visualization
Performance Metrics
Communication Management
Reporting/Analytics
Alerts/Notifications
Engagement Tracking
Multi-Channel Communication
Third-Party Integrations
Feedback Management
Negative Feedback Management
Real-Time Notifications
Survey/Poll Management
Surveys & Feedback
Complaint Monitoring
Customer Experience Management
Data Import/Export
Keyword Tracking
Response Management

FAQ

The official website of Merchant Centric is https://www.merchantcentric.com/

Pricing

Pricing not available

Reviews(0)

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