OnviSource OmVista
OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data.
What is OnviSource OmVista?
OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. By capturing and unifying dispersed and siloed data, OmVista enables the creation of a unified system for applied meta-analytics. Powered by advanced AI analytics and automation tools, OmVista analyzes front-end interactions and transactions, as well as back-office data points, uncovering relational and correlational trends across employees, customers, and the overall business. With integrated meta-analytics and intelligent virtual agents, OmVista reduces manual effort, improves response time, and ultimately enhances customer satisfaction and business productivity.
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The official website of OnviSource OmVista is http://www.onvisource.com/
OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. By capturing and unifying dispersed and siloed data, OmVista enables the creation of a unified system for applied meta-analytics. Powered by advanced AI analytics and automation tools, OmVista analyzes front-end interactions and transactions, as well as back-office data points, uncovering relational and correlational trends across employees, customers, and the overall business. With integrated meta-analytics and intelligent virtual agents, OmVista reduces manual effort, improves response time, and ultimately enhances customer satisfaction and business productivity.
OnviSource OmVista belongs to the Call Center, Call Recording, Contact Center, Contact Center Quality Assurance, Customer Engagement, Customer Experience, Data Analysis, Robotic Process Automation, Speech Analytics category.
OnviSource OmVista offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Reporting/Analytics, Call Center Management, Call Transcription, Computer Telephony Integration, Recording, Reporting & Statistics, Voice Mail, Agent Interface, Automated Routing, Chatbot, IVR, Quality Management, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Third-Party Integrations, Activity Dashboard, Alerts/Notifications, Customer History, Engagement Tracking, Customizable Fields, Customizable Forms, Customizable Templates, Negative Feedback Management, Real-Time Notifications, Survey/Poll Management, Surveys & Feedback, Dashboard, Data Connectors, Data Discovery, Data Visualization, Natural Language Search, Predictive Analytics, Self-service Analytics, Attended Automation, Image Recognition, Integration into Third Party Applications, Optical Character Recognition, Process Builder, Unattended Automation, Automatic Transcription, Natural Language Processing, Self-Service Search.
No, OnviSource OmVista does not offer a free trial.
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