Playvox
Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency.
What is Playvox?
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
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FAQ
The official website of Playvox is https://www.playvox.com/
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox belongs to the Call Center Workforce Management, Contact Center, Contact Center Quality Assurance, Customer Satisfaction, Customer Service, Quality Management, Workforce Management category.
Playvox offers features such as Agent Interface, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Queue Management, Reporting/Analytics, Automated Routing, Computer Telephony Integration, Quality Management, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Third-Party Integrations, Customizable Templates, Data Import/Export, Survey/Poll Management, Alerts/Escalation, CRM, Knowledge Base Management, Reporting & Statistics, Surveys & Feedback, Audit Management, Compliance Management, Document Coding & Control, Attendance Tracking, Employee Management, Time Off Management, Vacation/Leave Tracking.
No, Playvox does not offer a free trial.
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