Preferred Patron Loyalty

Preferred Patron Loyalty is a customer loyalty and marketing platform from a US provider, designed to help small and mid-sized businesses encourage repeat visits and increase customer lifetime value. It addresses the difficulty that independent retailers, restaurants and service businesses face in competing with larger chains that run sophisticated loyalty programmes. Paper punch cards are easy to lose and provide no data, while building a bespoke programme is expensive. Preferred Patron’s approach is to provide a complete loyalty system with automated rewards and built-in marketing tools, so that businesses can recognise and reward customers, gather purchase data and send timely, relevant messages without requiring marketing expertise. A distinctive feature is WeatherSmart, which triggers promotions based on local weather conditions.

Key features include points and visit-based rewards, tiered programmes, birthday and anniversary rewards, referral incentives, and automated win-back campaigns for lapsed customers. Integrated SMS and email marketing allows businesses to send targeted offers, newsletters and announcements, while customer segmentation uses purchase history and demographics to tailor messaging. Customers can enrol and track their rewards through physical cards, key tags, mobile apps or phone number lookup, and businesses can use a tablet-based kiosk or integrate with existing point-of-sale systems. Gift card functionality supports additional revenue, and reporting provides insights into programme participation, redemption and return on investment. WeatherSmart triggers automatically deliver promotions during specific conditions, such as rainy days or heatwaves, to drive traffic when it would otherwise fall. The platform is delivered as a cloud service and is aimed at restaurants, car washes, pet stores, retailers, salons, fitness studios and other businesses with frequent repeat customers. Pricing starts from around USD 99 per month with a free trial, and a free version is also available.