SimplyDesk
Multichannel Helpdesk with SLA tracking, automation, and self-service to streamline customer support. SaaS or on-premise. Expert suppor
What is SimplyDesk?
SimplyDesk s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently. SimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service.
Screenshots
Video
Categories
Features
FAQ
The official website of SimplyDesk is https://www.simplydesk.fr/
SimplyDesk s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently. SimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service.
SimplyDesk belongs to the Customer Support, Fixed Asset Management, Help Desk, IT Asset Management, IT Management, IT Ticketing Systems, ITSM category.
SimplyDesk offers features such as Customer Database, Email Management, Knowledge Base Management, Multi-Channel Communication, Reporting/Analytics, Asset Accounting, Asset Tracking, Barcoding/RFID, Depreciation Management, Document Management, Inventory Management, Maintenance Scheduling, Work Order Management, Access Controls/Permissions, Alerts/Escalation, Automated Routing, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Audit Management, Barcode/Ticket Scanning, Compliance Tracking, Configuration Management, Support Ticket Management, Compliance Management, Dashboard, Remote Access/Control, Ticket Management, Help Desk Management, Incident Management, Support Ticket Tracking, Task Management, Service Catalog.
No, SimplyDesk does not offer a free trial.
Pricing
Starting at:
Euro 840
Free Trial Available
Reviews(0)
Write a reviewSimplyDesk alternatives
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more
Zoho CRM
Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its...load more
Dynamics 365
Dynamics 365 helps manage customer relationships, business operations, and reporting through centralized tools. Its most used by administrative and IT teams in software services and support roles. Its contact database and integrated business...load more
monday.com
monday.com helps small businesses manage projects, tasks, and workflows with customizable boards. Its popular in marketing, IT services, and software services, especially among administrative and creative teams. Users value its team collaboration...load more
Rippling
Rippling is an all-in-one HR and workforce management tool mainly used by small and midsize businesses. It is notable for its global payroll capabilities and the automated onboarding and offboarding functions used to save time. Although its pricing...load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket...load more
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in...load more
Deel
Deel helps manage global payroll, contractor onboarding, and compliance across borders. Its most used by IT and software services teams handling remote work. Youll appreciate its centralized dashboard and electronic signature tools, though pricing...load more
Wrike
Wrike is a project management platform used by small businesses in IT services, marketing, and education to manage tasks, workflows, and timelines. Users highlight its dashboards and collaboration tools as standout features, while some cite a steep...load more
Malwarebytes for Business
Malwarebytes for Business is a cybersecurity platform that protects laptops, servers, and mobile devices against threats. The endpoint security portfolio combines layers of protection and threat intelligence to secure organizations from threats,...load more