SimplyDesk – Features, Pricing & Reviews 2026 | Krowdbase
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SimplyDesk

Multichannel Helpdesk with SLA tracking, automation, and self-service to streamline customer support. SaaS or on-premise. Expert suppor

What is SimplyDesk?

SimplyDesk s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently. SimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service.

Screenshots

screenshot of SimplyDesk
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Video

Features

Customer Database
Email Management
Knowledge Base Management
Multi-Channel Communication
Reporting/Analytics
Asset Accounting
Asset Tracking
Barcoding/RFID
Depreciation Management
Document Management
Inventory Management
Maintenance Scheduling
Work Order Management
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Prioritization
Real-Time Notifications
Self Service Portal
Service Level Agreement (SLA) Management
Alerts/Notifications
Audit Management
Barcode/Ticket Scanning
Compliance Tracking

FAQ

The official website of SimplyDesk is https://www.simplydesk.fr/

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Pricing

Starting at:

€840

Free Trial Available

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