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Workforce Optimization (WFO)
A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
What is Workforce Optimization (WFO)?
Workforce Optimization (WFO) is a user-friendly, cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce. Workforce Optimization (WFO) was specifically created for customers looking to implement an omnichannel SaaS workforce engagement solution.
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Features
FAQ
The official website of Workforce Optimization (WFO) is https://www.verint.com/
Workforce Optimization (WFO) is a user-friendly, cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce. Workforce Optimization (WFO) was specifically created for customers looking to implement an omnichannel SaaS workforce engagement solution.
Workforce Optimization (WFO) belongs to the Call Center Workforce Management, Call Recording, Contact Center, Workforce Management category.
Workforce Optimization (WFO) offers features such as Call Monitoring, Call Recording, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Reporting/Analytics, Automatic Call Distribution, Call Center Management, Computer Telephony Integration, Automated Routing.
No, Workforce Optimization (WFO) does not offer a free trial.
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